At atNorth (atNorth) we truly respect your privacy.
This Privacy Statement informs you about our privacy practices including details of the personal data we collect, use, disclose and transfer as well as choices you can make and rights you can exercise in relation to your personal data. This Privacy Statement is available from a link on the footer of every atNorth web page.
atNorth respects and takes into account the major privacy principles and frameworks around the world, including OECD Guidelines on the Protection of Privacy and Transborder Flows as well as the EU General Data Protection Regulation 2016⁄679 (GDPR).
atNorth is not regarded a Processor as defined under article 28 of the GDPR regulation. We collect personal data only if required to provide our products or services, fulfil our legitimate business purposes and/or comply with applicable laws and regulations. Depending on your relationship with atNorth we collect and process your personal data as follows:
atNorth products and services: contact details and login credentials for the following main purposes: entering into and performing agreements with you or your organisation; providing support and tools to activate licenses and request support; managing and fulfilling orders; deploying and delivering products and services; conducting quality controls; operating and providing access to customer portals and hosted management services; consulting; developing and improving our products and services and ensuring compliance with regulatory requirements.
Sales and marketing: contact details, identification information, information required to purchase our products and services online, profile, role and preferences, login credentials, digital activity information and other information as may be relevant (e.g. information from publicly available sources) for the following main purposes: sales and marketing; advertising; creating and delivering targeted adverts and offers; conducting marketing campaigns; managing contacts and preferences; generating leads and opportunities; organizing and managing events; and engaging in social media interactions.
Online Data Collection Tools: digital activity information for the following main purposes: enabling efficient use of our websites, products and services; collecting statistics to optimise the functionality of our websites, products and services; improving user experience and delivering content tailored to their interests; and improving marketing and advertising campaigns.
Online forums and surveys: contact details, login credentials, comments and feedback for the following main purposes: engaging with partners and suppliers in online forums; conducting customer satisfaction and engagement surveys.
Partner and supplier programs: contact details for the following main purposes: managing relations with partners and suppliers; engaging and delivering products and services to customers in which case we may receive personal data directly from you or from our partners.
Training and education: contact details for the main purpose of conducting trainings and education programs for customers, partners and suppliers.
Due diligence screening: contact details and other information as may be relevant (e.g. information from publicly available sources) for the following main purposes: conducting anti-corruption due diligence on third parties and conducting required investigations, in compliance with applicable laws.
Security and authentication: contact details, identification information and CCTV footage for the following main purposes: ensuring safety and security of atNorth staff and premises; login credentials, protecting atNorth’s network and other digital assets; providing access to restricted areas and information assets and protecting personal data from unauthorised access.
Enquiries and complaints: contact details and information included in enquires and complaints for the main purpose of being able to respond and reverti in a timely manner.
atNorth does not sell, rent or lease personal data to others except as described in this Privacy Statement. We may share and/or disclose your personal data as follows:
Disclosure within the atNorth group of companies. atNorth has its headquarters in the Sweden and operates offices in Scandinavia and N‑Europe. atNorth may disclose your personal data as necessary within the atNorth group of companies in connection with how we use your personal data.
Disclosure to third parties. atNorth retains suppliers and service providers to manage or support its business operations, provide professional services, deliver products, services and customer solutions and to assist atNorth with marketing and sales communication initiatives. Those third parties may receive and process your personal data under appropriate instructions, as necessary to support and facilitate how we use your personal data. Suppliers and service providers are required by contract to keep confidential and secure the information they process on behalf of atNorth and may not use it for any purpose other than to carry out the services they are performing for atNorth.
Where atNorth engages with partners, resellers and/or distributors as part of its business operations, atNorth may disclose your personal data to them in order to facilitate sales and delivery of its products and services. Partners, resellers and/or distributors are required by contract to keep confidential and secure the information received from atNorth and may use it only for the said purposes, unless otherwise authorised by you or applicable laws and regulations.
Except as described in this Privacy Statement, atNorth will not share your personal data with third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with law, regulation, subpoena, or court order; (iii) enforce/protect the rights and properties of atNorth or its subsidiaries; or (iv) protect the rights or personal safety of atNorth, our employees, and third parties on or using atNorth property when allowed and in each case in accordance with applicable law.
Circumstances may arise where, whether for strategic or other business reasons, atNorth decides to sell, buy, merge or otherwise reorganize it‘s businesses structure. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of it from sellers. It is atNorth’s practice to seek appropriate contractual protection for personal data in these types of transactions.
atNorth may transfer your personal data as necessary within the atNorth group of companies and to other third parties. The recipients may be located in countries which do not provide the same level of data protection as the country in which you are located. atNorth will take steps to ensure personal data we transfer is adequately protected as required by applicable data protection laws. Where required by local law, we will request your consent to transfer your personal data.
Transfers to third parties. With respect to transfers to third parties located in countries which do not provide an adequate level of data protection, atNorth will take appropriate safeguards such as signing EU Standard Contractual Clauses with the recipient, relying on their Privacy Shield certification, other approved codes of conduct or certification mechanisms or binding and enforceable commitments of the recipient. If you would like to receive more information about the appropriate safeguards and/or receive a copy of the relevant mechanism for your review, please contact atNorth Privacy.
atNorth may provide you with information that complements our products and services and/or communications about our new products, services and offers. If you or your organisation purchased our products or services, you may receive alerts, software updates or responses to support requests that are part of our products and services. If you choose to receive atNorth communications you may also choose to subscribe to receive specific newsletters and publications. In some cases, you may also choose whether to receive the information and communication by email, telephone, or post.
Unsubscribe from communications. In the event you no longer wish to receive atNorth communications, you can unsubscribe from such communications by:
Following opt-out or unsubscribe link and/or instructions included in each email subscription communication;
In the event your opt-out or unsubscribe request has not been resolved in a timely manner, please contact atNorth with details of your name, contact information, and description of the communications you no longer wish to receive from atNorth.
Please note that these options do not apply to communications relating to the administration of orders, contracts, support, product safety warnings, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.
Cookies may also be used when you share information using a social media sharing button on our websites. The social network will record that you have done this and may use this information to send you targeted advertisements. The types of cookies used by these companies and how they use the information is governed by their privacy policies.
When you enter your contact details on a web form or on a atNorth web site in order to subscribe to a service, download a white paper or request information about atNorth‘s products and service, your contact details may be stored in a cookie on your device. This information is then accessed on subsequent visits to atNorth‘s websites, allowing us to track and record the sites you have visited and the links you have clicked, in order to better personalize your on-line experience, and future atNorth communications.
If you choose to receive marketing emails or newsletters from atNorth, we may track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages, through the use of web beacons and personalized URLs embedded in these communications. This allows atNorth to better personalize future communications and limit these communications to subjects that are of interest to you.
Choices Regarding Automatic Data Collection & Online Tracking. While atNorth web sites at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. When accessing our web sites you are given the choice to accept or refuse our use of non-essential cookies through a ‘cookie preference’ banner that appears on our web pages. The banner stops being displayed when you have made your choice, but it can be brought back on display by selecting the ‘Cookies’ link on the footer of every atNorth web page.
Since cookies allow you to take advantage of some of our web sites’ features, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some web pages may not display properly or you will not be able, for instance, to add items to your shopping cart, proceed to checkout, or use any web site services that require you to sign in.
Some of our websites use Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit https://www.google.com/policie… . You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpag…
atNorth strives to keep your personal data accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. In accordance with applicable laws, atNorth provides individuals with reasonable access to personal data that they provide to atNorth and the reasonable ability to review and correct it.
atNorth takes seriously the trust you place in us to protect your personal data. In order to protect your personal data from loss, or unauthorised use, access or disclosure, atNorth utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. All systems used to support atNorth‘s business are governed by atNorth’s corporate Cyber Security policies, which are built upon industry standards and best practices like the International Organization for Standardization (ISO) 27001 family of standards and National Institute of Standards and Technology (NIST) standards.
When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure. The personal data you provide us is stored on computer systems locked in controlled facilities which have limited access. Access to your information is restricted to atNorth employees or authorised third parties who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations. When we transmit sensitive information over the internet, we protect it through the use of encryption, such as the Transport Layer Security (TLS), Internet Protocol Security (IPSec), or Secure Socket Layer (SSL).
Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Statement, to protect atNorth from legal claims and administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymize the data unless we need to keep it longer to comply with a legal or regulatory obligation. If you would like to receive more information about our data retention policies, please contact atNorth Privacy.
Our privacy practices are aligned with the requirements of the General Data Protection Regulation (GDPR). If you are located in the European Union (EU), the European Economic Area (EEA) or Switzerland, this additional information may be relevant and applicable to you.
Data Protection Officer. atNorth has appointed a Data Protection Officer (DPO) to comply with the GDPR. You can contact the DPO in writing to atNorth Privacy Office:
Att: atNorth Privacy office
Legal basis to process personal data. We process your personal data on the following legal bases:
Legitimate Interest. We may process your personal data as required to pursue our legitimate business interests (provided this is not overridden by interests or rights of relevant individuals). In particular, to manage, develop and improve our products and services; support our customers and sales operations; protect our staff and assets; communicate information that supplements our products and services and ensure compliance with laws and regulations.
Performance of an agreement. We may process your personal data to enter into or fulfil agreements with your or your organisations, including to deliver and manage our products and services and allow our customers to use our products, services and supporting tools.
Legal obligation. We may process your personal data to comply with applicable laws and regulations, establish or exercise our legal rights. For example, in connection with legal claims, compliance, regulatory and investigative purposes.
Consent. We may process your personal data where you have provided your consent. In particular, where we cannot rely on an alternative legal basis or we are required by law to ask for your consent in the context of some of our sales and marketing activities, online data collection tools, or surveys. At any time, you have a right to withdraw your consent by changing your communication choices, unsubscribing from atNorth communications or contacting atNorth Privacy.
Your rights in relation to your personal data. You may have the following rights to:
Request access or copies of personal data atNorth processes about you;
Rectify your personal data, if inaccurate or incomplete;
Delete your personal data, unless an exception applies. For instance, we may need to keep your personal data to comply with legal obligation;
Restrict the processing of your personal data, in certain circumstances. For instance, if you contest accuracy of your personal data you may request that we restrict processing of your personal data for the time enabling us to verify the accuracy of your personal data;
Data portability, in certain circumstances. For instance, you may request us to transmit some of your personal data to another organization if the processing is based on your consent or a contract;
Object to processing of your personal data, in certain circumstances. For instance, you may object to direct marketing including use of your personal data for profiling for direct marketing or where we process your personal data because we have legitimate interest in doing so.
These rights may be limited in some situations such as where atNorth can demonstrate that atNorth has a legal requirement or legitimate interest to process your personal data.
If you would like to exercise your rights, please contact us in writing to the DPO at the address indicated in the Data Protection Officer section above or by mail to atNorth Privacy.
Complaint with a supervisory authority. If you consider that the processing of your personal data infringes the GDPR, you have a right to lodge a complaint with a supervisory authority in the country where you live, or work, or where you consider that data protection rules have been breached.10. How to contact us
We value your opinions. If you have any questions about our Privacy Statement, any concerns or complaint regarding our collection and use of your personal data or wish to report a possible breach of your privacy, please contact atNorth Privacy or write to us at the appropriate address below. We will treat your requests and complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Att: atNorth Privacy office
If we modify this Privacy Statement, we will post a revised version with an updated revision date at the privacy link on the footer of every atNorth web page.