Team leader — Network Operation Center


Do you like working in an international and fast-paced environment? Would you like being part of atNorth’s exciting journey and join the engaged and enthusiastic team of colleagues?

We are looking to recruit a well-organized, and highly motivated individual to be part of and team lead of atNorth’s NOC (Network Operation Center).

About the position

In this role you will lead a team of 247 NOC staff with focus on building up technical knowledge base, processes/​routines and staff shift planning. The NOC team is responsible for monitoring ticket handling and follow-up for all our three sites. You will work closely with and keep the Data Center Manager informed about the network status. We are ISO 27001 certified, on the road to 14001 and with international exposure.

Main responsibilities

  • Making/​planning staff shift for 247 operations of the NOC.
  • Responsible for building up know how in the NOC and extract information needed for NOC knowledge base.
  • Be part of the NOC staff taking shifts.

NOC responsibilities

  • Customer service request tickets monitoring and dispatching.
  • Monitoring and first response to events.
  • Analyze events and perform troubleshooting and incident response on the systems.
  • Communicate with site technicians or third parties responsible for resolution.
  • Customer communications during events.
  • Track issues through to resolution.
  • Off hour onsite security.

Skills and experience

  • Technical education and background/​understanding, preferably basic knowledge of data center and/​or IT architecture.
  • User experience with monitoring tools, ITSM tools.
  • Knowledge of service subject matter and business processes.
  • Knowledge of incident models, diagnostic tools and methods.
  • Leadership skills.
  • Experience from planning and scheduling shifts preferred.
  • Analytical skills
  • Communication skills, English (verbal and written)

Application and questions

We hope you find the job interesting, and encourage you to apply as soon as possible, but no later than 24 August. In this recruitment, atNorth collaborates with Vinnvinn. Please apply via this link (or the button below) where you can register and attach your application and CV in English.

For more information about atNorth and the position, you are welcome to contact responsible recruitment consultants Jensína K. Böðvarsdóttir (jensina@​vinnvinn.​is) and Garðar Ó. Ágústsson (gardar@​vinnvinn.​is) at Vinnvinn.

Your application will be processed in accordance with applicable confidentiality rules and regulations (GDPR).


About the company

From 2009 atNorth have innovated in the technology space, by designing, constructing and operating world class data centers in Iceland and Sweden, whilst also catering to those who need more compute for demanding workloads, by offering HPC and AI infrastructure as a service (IaaS). atNorth’s international team of professionals, service leading organizations in diverse industries, enabling them to transform the world’s most demanding data into important business decisions without compromising speed, performance, or the climate. All the company’s services are designed to provide circular economy principles for the data center industry where renewable energy combined with unparalleled energy efficiency are fundamental principles. atNorth were recently acquired by Partners Group, a leading private markets firm. Together, they strive to make atNorth the leading pan-Nordic data center provider. www​.atnorth​.com

Join the team!

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